Sierra Products, Inc. recommends all repairs be accomplished by a certified hearth products service company. Part selection and application is by purchaser. Any exchange or return require a "Return Merchandise Authorization" (RMA) and must be requested with in 30 days of receipt. All returned parts are subject to a 20% restocking fee and carry a 90 day warranty from the date of sale. Orders are entered daily Monday-Friday during normal business hours. Please allow 5-7 business days for processing and shipping. Tracking information will be provided through Paypal account. For updates or questions on a specific part ship and transit times contact Customer Service:
Shipping & Handling Charges: SPI ships all parts prepaid and charges $19.00 minimum shipping and handling fee for orders less than $249. Orders totaling $250 or more, shipping and handling charge is included. This applies for US lower 48 states. Alaska/Hawaii and International, contact customer service for specific shipping and handling charges.